Rapid Rehousing

For households who are literally homeless.

Rapid Rehousing (RRH) assists eligible households who are residents of Chelan or Douglas counties and are experiencing homelessness. These programs provide financial assistance to move into permanent housing, stability planning, assistance to identify permanent housing, and on-going case management throughout the client’s enrollment in the program.

General Eligibility Requirements

• Literally homeless (sheltered or unsheltered- see below) at the time of application for assistance.
  • Sheltered Homeless: Residing in a temporary housing program (i.e.: Emergency shelter, transitional housing, actively fleeing domestic violence).
  • Unsheltered Homeless: Residing in a place not meant for habitation (i.e.: car, park, abandoned building, etc.) or fleeing domestic violence.
• Meet program income eligibility requirements.
• Identified as the next household on the prioritization list via the Coordinated Entry process by completing a housing assessment with the Homeless Housing Network.

*Additional eligibility criteria may apply

Services Provided

• Assistance with first and last month’s rent
• Deposit assistance
• Utility assistance (in some instances)
• Application fees (in some instances)
• On-going rent assistance
• Case management
• Housing stability planning

CDCAC currently offers Rapid Rehousing services through these programs:

• Tenant Based Rental Assistance (TBRA)
• Consolidated Homeless Grant (CHG)
• Housing and Essential Needs (HEN)
• Community Behavioral Health Program (CBRA)
• Youth Homeless Demonstration Grant (YHDP)

Potential applicants must first be screened through a Coordinated Entry assessment to determine eligibility for services. To complete a housing assessment via telephone please contact Coordinated Entry at (509) 436-9086 Mon-Fri 8AM-4PM or online at cewenatchee.com.

The Rapid Re-Housing Team

If you have a complaint for CHG funded programs, contact:                    

Chyvonna Torres – Housing Director
Phone: (509) 662-6156
Email: housing@cdcac.org
Mail: 620 Lewis St. Wenatchee, WA 98801
In person: 620 Lewis St. Wenatchee, WA 98801

 How to Submit a Complaint

You can submit a complaint in any of the following ways:

• Talk to staff in person and let them know you would like to submit a CHG complaint
• Call us at (509) 662-6156
• Send an email to: chyvonnat@cdcac.org
• Mail a written complaint to: 620 Lewis St Wenatchee WA
• Fill out a complaint form on our website cdcac.org
• Use our anonymous comment box in our lobby
• Anonymous complaints are ok- no name needed
• Translation Services available. Just ask.

 Timelines and What Happens Next

• You’ll get a response within 10 business days.
• We’ll look into your concern and follow up with you (if we have your contact info).
• Complaints may be resolved within 15 business days or longer.

 How Complaints Are Handled

1. Your complaint is logged in our complaint log (anonymous complaints are labeled that way).
2. The Program Director or most appropriate person will review your concern.
3. If needed, it will be brought to administration.
4. We’ll contact you with what we found and how we’re handling it (unless it’s anonymous).

We’ll always keep your information as private as possible.

 No Retaliation

You will never be punished or treated unfairly for making a complaint.

 If the Complaint Is Not Resolved

If you’re not satisfied with how your complaint was handled, you can escalate your complaint.

Step 1: Escalate to the Lead Grantee

Madison Calloway, County of Chelan, Phone number: 509-667-6685

Step 2: Escalate to Commerce

You can contact Commerce CHG Program by:

• Emailing the CHG Program Manager at Erica.merritt@commerce.wa.gov

We care about your voice. Please don’t hesitate to speak up.