Housing
Providing affordable housing, homeless prevention assistance and other support
Most of our housing programs are filled through Coordinated Entry. When we have availability, potentially eligible households are contacted based on referrals from the Homeless Housing Network’s Coordinated Entry list. To complete a screening to determine if you meet eligibility criteria to be added to the list for coordinated entry, contact the Homeless Housing Network online at cewenatchee.com or via telephone at (509) 436-9086. Remember to update your information through the hotline anytime your situation changes!
Housing and Housing Programs
Housing and Essential Needs (HEN)
Apartments
Crescent Village
Sunset Ridge
Housing and Essential Needs
The Housing and Essential Needs (HEN) program provides housing assistance and essential needs items to individuals that receive a HEN referral or are on General Assistance (ABD recipient) through the Washington State Department of Social and Health Services (DSHS).
For eligible households, the HEN program may provide Rapid Rehousing or Homeless Prevention assistance to help participants obtain or maintain permanent housing. The HEN program can also provide participants with personal hygiene items, cleaning supplies and case management services.
General Eligibility Requirements
All individuals must receive a referral from DSHS based on their eligibility criteria.
To qualify for Rapid Rehousing assistance, individuals must be literally homeless.
To qualify for Homeless Prevention assistance applicants must be at imminent risk of becoming homeless, owing rent to a landlord and must meet minimum scoring requirements.
*All individuals with a referral are eligible to receive monthly essential needs.
CHG Complaint Procedure
If you have a complaint, contact:
Chyvonna Torres – Housing Director
Phone: (509) 662-6156
Email: housing@cdcac.org
Mail: 620 Lewis St. Wenatchee, WA 98801
In person: 620 Lewis St. Wenatchee, WA 98801
How to Submit a Complaint
You can submit a complaint in any of the following ways:
- Talk to staff in person and let them know you would like to submit a CHG complaint
- Call us at (509) 662-6156
- Send an email to: chyvonnat@cdcac.org
- Mail a written complaint to: 620 Lewis St Wenatchee WA
- Fill out a complaint form on our website cdcac.org
- Use our anonymous comment box in our lobby
- Anonymous complaints are ok- no name needed
- Translation Services available. Just ask.
Timelines and What Happens Next
- You’ll get a response within 10 business days.
- We’ll look into your concern and follow up with you (if we have your contact info).
- Complaints may be resolved within 15 business days or longer.
How Complaints Are Handled
- Your complaint is logged in our complaint log (anonymous complaints are labeled that way).
- The Program Director or most appropriate person will review your concern.
- If needed, it will be brought to administration.
- We’ll contact you with what we found and how we’re handling it (unless it’s anonymous).
We’ll always keep your information as private as possible.
No Retaliation
You will never be punished or treated unfairly for making a complaint.
If the Complaint Is Not Resolved
If you’re not satisfied with how your complaint was handled, you can escalate your complaint.
Step 1: Escalate to the Lead Grantee
Madison Calloway, County of Chelan, Phone number: 509-667-6685
Step 2: Escalate to Commerce
You can contact Commerce CHG Program by:
- Emailing the CHG Program Manager at Erica.merritt@commerce.wa.gov
We care about your voice. Please don’t hesitate to speak up.
Services Provided
• First/Last month’s rent
• Deposit Assistance
• Application Fee assistance
• Utility payment/deposit assistance
• Case Management
• Housing Stability Planning
• Monthly essential needs items
Rapid Rehousing
Households currently experiencing homelessness may be eligible to receive assistance to obtain and maintain permanent housing. Rapid Rehousing programs can help identify suitable housing as well as provide rent subsidies and housing-focused supportive services.
Homeless Prevention
Assistance for households who are at imminent risk of losing their primary nighttime residence to help maintain their housing.
Affordable Housing
CDCAC-operated apartment communities that provide affordable housing opportunities for low-income households. Our affordable housing programs consist of both permanent and transitional housing.